Meet our colleague

I started my career as Cabin Crew, before becoming Senior Cabin Crew and working as part of the Cabin Crew Recruitment team. After studying Business Management at The Open University, I discovered a combined passion and interest for how British Airways operates in a modern, contemporary business environment. I had ambitions of being part of our head office team - this year, that came to life when I decided to stop flying full-time and begin a career within our head office here in Waterside. I was lucky enough to secure a new role within our fantastic Customer and Brand team where I lead and support specific business projects, champion new innovations, analysis data and implement an holistic business approach across functions . Part of my role is to work with all of our teams in the Customer and Brand umbrella - from our fantastic teams in in our Global Engagement Centers in Newcastle, our Concorde Team at Terminal 5 or within Waterside. Everyday, I am proud to represent British Airways and I am looking forward to seeing what the future brings!

I offer business support across our teams within Customer and Brand. I assist the Customer and Brand leadership team across the department through effective collaboration and playing a key part in enabling the implementation of the customer experience strategy. Part of my role is consistently champion innovation and implement application of effective practices. I lead on business projects and assist with the implementation of new innovations as part of our customer transformational strategy.

My main motivations is that I believe in our innovations to enhance the customer journey at every possibility! I love being part of a team that is so passionate about our customers experience and balancing our most important pillar, always being safe and secure! Together, our colleagues deliver a world-class service to customers globally and deliver the best of modern Britain, both on the ground and in the skies.

We look forward to welcoming you onboard with us.. Your journey starts here! I am so proud to be part of British Airways. One piece of advice I can give, is to learn as much as possible about our airline, heritage and understand the reasons why we have been doing what we do for over 100 years.

To pin an achievement down to a single point, would be tough.. there are just so many! I got selected to operate an inaugural flight to Osaka and even featured (in the background) of one of our documentaries! I will put some achievements below to give you around up of the fantastic opportunities that await you: - Flew our GB Paralympic's home from Tokyo. - Progressed to to becoming a Senior Cabin Crew member. - Being an assessor in British Airways largest ever Cabin Crew Recruitment Campaign in 2021. - Moved to a ground-based role at Waterside to work in our Customer and Brand team. Overall, the biggest achievement is be part of an amazing airline and being proud to represent British Airways.